Accueil / Experts / D. Yakhi
Global Projects, Processes & Marketing operations - FlyingBlue Worldwide Contact Centers | Driving Customer Experience & Loyalty | Process Excellence | Digital Transformation ForAirfranceKLM@BluelinkInternational
Salesforce Customer Experience Traductrice chef de Projet Marketing opérationnel Marketing manager Marketing client Stratégie marketing Elaboration de CRM et d'ERP Optimisation des processus administratifs kpi AGILE Conduite du changement Jira Communication Consultant Mangement et conseil aux entreprises
- Île-de-France, France, Région
Global Projects, Processes & Marketing operations - FlyingBlue Worldwide Contact Centers | Driving Customer Experience & Loyalty | Process Excellence | Digital Transformation ForAirfranceKLM@BluelinkInternational
France
With 18+ years of experience dedicated to Air France-KLM’s Flying Blue loyalty program (14 international 24/7 contact centers, 700+ collaborators, 30M members), I provide strategic and operational leadership for a global network, bridging customer strategy with operational excellence and business performance. Currently leading major transformations, including global Salesforce deployment (One Console), VoiceBot, Generative AI solutions, and differentiated service strategies. Passionate about building customer-centric cultures and driving large-scale transformations that combine innovation, operational rigor, and sustainable growth. #CustomerExperience #Loyalty #DigitalTransformation #GenAI #Leadership #AirFranceKLM