Résumé

With over 10 years of experience in project management, I bring a deep passion for technology and communication to every role. My expertise lies in delivering complex projects with precision, fostering cross-functional collaboration, and achieving impactful results. My professional journey spans diverse industries, including clinical and pharmaceutical environments as an Implementation Manager and Project Manager at Oracle HSGBU, as well as telecommunications at Assentinel/Tangoe. Throughout my career, I’ve led numerous large-scale projects, showcasing adaptability and excellence in varied settings. I specialize in project management methodologies, including Agile, Scrum, and Waterfall, and have applied PRINCE2 principles extensively (certification in progress). My skill set encompasses stakeholder engagement, risk management, resource allocation, IT strategy, and enterprise resource planning (ERP) systems. Tools like Jira, Confluence, and Microsoft 365 are central to my project workflows, enabling streamlined communication and execution. Beyond work, I’m deeply passionate about AI, robotics, and 3D printing—fields that inspire my creativity and drive to innovate. Let’s connect to explore opportunities in project leadership, technology integration, or solution delivery. I’m always open to meaningful collaborations and discussions to create value and share insights.

Éducation

• Social and Technical Sciences — Koninklijke Technische Atheneum Halle (1/1/1996 - 1/1/1998)
• Industrial Sciences — Koninklijke Atheneum Halle (1/1/1995 - 1/1/1996)

Expériences professionnelles

• Project Manager chez Trustteam (9/1/2023 - 11/1/2024)
  Belgium · Hybrid
  
• Project Manager chez Tangoe (6/1/2017 - 8/1/2023)
  Fully Remote
  
• Project Manager chez Asentinel (3/1/2017 - 6/1/2017)
  
  
• Project Manager chez Cisiv Ltd (12/1/2015 - 2/1/2017)
  
  
• Project Manager chez Bracket Global (1/1/2015 - 10/1/2015)
  
  
• Integration Engineer chez CDNetworks (11/1/2013 - 10/1/2014)
  London, United Kingdom
  
  Building network acceleration solutions for various major customers to meet their technical requirements. Maintaining healthy communications with all involved parties to provide quality guidance and support throughout the onboarding process (set up) and live production.
• Account Service Delivery Manager chez Oracle (3/1/2011 - 10/1/2013)
  Reading, United Kingdom
  
  IRT Account Service Delivery Manager (SDM) at Oracles Health Science Global Business Unit.
  
  Train and mentor newly hired SDMs on various IRT processes and Technical aspects (Database Management through SQL).
  
  Ownership of eService and Support deliverables from project initiation to Database lock.
  
  Responsible for the coordination and management of eSupport projects conducted both nationally or internationally.
  
  Regularly monitor and manage eServices and Support project plan and trial SLAs, undertaking any necessary corrective actions by closely managing changes, issues, risks and dependencies.
  
  Contribute to the effective management of eSupport team resources by liaising closely with key line management personnel to ensure problems/issues are identified and resolved at an early stage.
  
  Ensure, in conjunction with team leaders, contingency plans are in place and that these are regularly reviewed/updated to mitigate risks/issues as the project rolls out.
  
  Lead weekly/bi-weekly customer meetings to discuss support and design issues, reports, Service Level Agreements and metrics pertaining to Support Services; User Management, 1st, 2nd and 3rd level support.
  
  Responsible for working with 2nd and 3rd level support teams to ensure short and long term issues are being prioritized, updated and resolved according to issue nature, customer urgency and Service Level Agreements.
  
  Ensure that eSupport teams receive relevant documentation and responsible for the quality and completeness of Trial Lifecycle Records.
  
  Interface with Client Study Team and hold responsibility for Client satisfaction for e Service and Support Activities
  
  Coordinate efforts of Project Management, Q&A Team and Support towards resolutions.
  
  Maintaining coordination between Project Managers, Design Consultants and Support Teams including Product Managers
  
  Subject Matter Expert regarding functionality of the product, processes and procedures.
• Subject Matter Expert - Team Leader chez Oracle (3/1/2010 - 3/1/2011)
  Reading, United Kingdom
  
  Active participation in creation, training and development of the UK IRT Support Team:
  Training and Coaching of Technical Support Analysts based in the United Kingdom and Budapest.
  Involvement in creation of the training and documentation towards procedures and processes for the IRT Support Teams in UK and Budapest
  Increasing technical knowledge of IRT Support Teams on SQL and Database Management to provide quality support to the customers.
  
  SaaS application setup per request from the Project Managers and Sponsor Representatives.
  
  Creating and Implementing Support Processes based on Business needs.
  
  Contact with the client for system design requirements and timeline communication.
  
  Taking ownership of the incidents working within the Service Level Agreements.
  
  Delegation and oversight of tasks assigned to associate project managers.
  
  Generating Monthly Trend Reports and creating Presentations for Senior Product Management.
• Technical Support Analyst chez Phase Forward (2/1/2009 - 2/1/2010)
  Maidenhead, United Kingdom
  
  SaaS application support for top pharmaceutical companies (French and English).
  
  Provide Guidance and advice to the Users of the Clinical Trial Application (InForm).
  
  Product setups per requests from Project Managers and Sponsor Representatives.
  
  Respond to calls and email queries, handle complaints, perform escalations to 2nd and 3rd line engineers, manage incidents via Remedy
  
  Work within ITIL guidelines
  
  Creation Ad-Hoc reports on demand (data entry, site allocation, etc.).
• Subject Matter Expert chez IBM Global Services (2/1/2007 - 11/1/2008)
  Scotland, Greenock
  
  Subject Matter Expert on the Dun and Bradstreet Account.
  
  Performing Outbound calls to companies to retrieve actual financial and global information.
  
  Handling inbound calls of companies who wishes to use the Dun and Bradstreet services as credit checker.
  
  Credit, Rating and Financial check up of the companies on the BeNeLux Market.
  
  Daily work distribution to the team (25 persons on the 3 markets, Back – and Front Office).
  
  Updating all job specific training materials (programs, general company knowledge).
  
  Implementing new processes in day-to-day business.
  
  Train and Mentor new hires on all applications and business procedures.
  
  Quality monitoring of the teams and provide feedback/coaching where required.
  
  Generating reports for Management.

Compétences

• New Product Rollout
• Project Risk
• Product Lifecycle Management
• Client Relations
• Mitigation Strategies
• Supervisory Skills
• Process Design
• Piloting
• Policies & Procedures
• Coordination Of Resources
• Optimization
• Lean Management
• Analytique
• Project Tracking
• Digital Transformation
• Timelines
• Presentation Skills
• Risk Management
• Stakeholder Engagement
• Solution Delivery
• Technical Specs
• Specifications
• Corrective Actions
• Facilitation
• Confluence
• Stakeholder Management
• Resource Allocation
• Kanban
• Computer Science
• Business Continuity Planning
• Technical Skillset
• Organizing Meetings
• Coordinating Skills
• Microsoft Products
• IT Strategy
• Global Strategy
• Scrum
• Microsoft 365
• Waterfall Project Management
• Large-scale Projects
• PRINCE2
• Negotiation
• Budgeting
• System Migration
• Migration Projects
• Data Migration
• Customer Onboarding
• Complex Project Management
• IT Projects
• Project Management Training
• Agile Methodologies
• Workload Prioritization
• System Implementations
• Project Management Software
• Operational Excellence
• Project Leadership
• Information Technology Planning
• SAS (Software)
• Project Plans
• Business
• Analytical Skills
• Virtualization
• Systems Project Management
• Jira
• Infor Enterprise Resource Planning (ERP)
• Enterprise Resource Planning (ERP)
• Key Performance Indicators
• Communication
• Project Planning
• Project Coordination
• Project Implementation
• Account Management
• Training Skills
• Language Skills
• Technical Training
• Team Leadership
• Computer Hardware
• SQL Server
• Excellent customer service experience
• French
• Flemish
• Operating Systems
• Creative Problem Solving
• Training
• Microsoft SQL Server
• Incident Management
• Service Delivery
• IT Service Management
• Language Development
• IRT
• Inform
• Program Management
• Business Process
• Project Management
• Databases
• SaaS
• Management
• Oracle
• Technical Support
• Call Centers

Langues

• Belgian Dutch - Full professional proficiency
• English - Native or bilingual proficiency
• French - Native or bilingual proficiency